Returns & Exchanges

Please read carefully our Refund Policy

Our return policy is effective for ​30 days​ since receiving your product.​ To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to ​helllo@yogamatto.com​ ​with your full name, order number, item description and the reason for your return.

If you don't have a great experience for ANY reason, we will do WHATEVER it might take to make sure you are totally satisfied with your purchase.

How do I cancel my order?
Send us an email immediately with your order number. You have 12 hours within placing your order to cancel - no questions asked.
If you decide to cancel after 12 hours, we ask that you wait for your shipment to arrive and then make a return. Send an email to ​helllo@yogamatto.com​ to start the order cancellation process.

To receive a full refund, your item must be sent back in its original packaging and condition (used items not in their original packaging will NOT be accepted).

For refunds to credit cards and PayPal, we deduct $5 per item to cover restocking costs unless the item is damaged or defective upon arrival.

Refunds will be processed once products are received by us and we approve of the condition.

Unfortunately, we do not accept returns or exchanges for international orders that are on SALE.